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AYSO PEARL CITY - REGION 381

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Q:This is our first time playing in AYSO or in Pearl City. What do I need to do?
A: 
 First you'll need to signup for an account and register your child as a participant.  You will need to bring the player's birth certificate (copy if possible or we can copy it for you) for age verification to the in-person event, as well as 2 copies of your childs registration form.  Please note that this is not a tryout. Everyone who registers will get to play. This is to help us balance the teams, which is one of AYSO's core principles.

Q: My child played soccer last year, why can't I find my account?
A: 
  Please make sure you are using the correct username and password for your account.  If you need help locating your account, please email the Registrar at [email protected]

Q: My spouse registered my child, how do I log into their account?
A: The Primary Account User can send you an invite to be an Additional User on the account with which your child was registered. To invite an Additional User to your account, click on the gear icon in your account to "Edit Account Info", scroll to bottom of Primary Parent/Guardian Info page and click on the green "Add Secondary Account Holder" button.


Q: I can't log in.
A:
 If your child is already registered for the Fall 2017 or later and you have forgotten your username or password, request to reset your password at the login page, or have your username sent to the email address listed in your account. You should not create a second account, since it will not be linked to your child, and you will not be able to view your team page or your child's registration information.


Q: What's happens if I withdraw my child from the season?
A: If you decide that you would like to withdraw your child from the season after registering, please check here for the refund policy then contact [email protected] to make the request. 


Q: What form of payments can be used?

A: We highly recommend paying by credit card/debit card for faster processing and easy refunds.  Payments by cash or check take much longer to process and would delay getting your child registered.  If payment by credit card/debit card is not an option for you, please email the registrar at [email protected] to make arrangement to make payment. 


Q: I've registered. Now what?

A: 
 After the registration period, the AYSO Region 381 Age Group Coordinators (AGC) recruit coaches and forms teams, which will be distributed to the coaches around the end of July for Fall and January for Spring (The earlier we get coaches, the earlier teams can be formed). Until then, sit tight. You should expect to hear from your AGC in July and/or from your coach around the beginning to middle of August/February In the meantime, have you considered volunteering? We need all the help we can get! (See next question)

Q: How do I volunteer?
A: Although there are many volunteer roles that need to be filled each season and it takes the work of many to make each soccer season happen, coaches and referees are needed the most of. No prior experience is necessary, we provide all the training you will need. Registering to volunteer position is a two step process.
1.) Choose your volunteer role when you register your child for the season, or by searching for "Find Volunteer Roles" in the Volunteer tab in your Blue Sombrero account.
2.) Complete your volunteer registration, esignature, background consent, then complete the Safe Haven Course on aysou.org (using the same login as your ayso381.org account)


Q: I'm having issues logging on to aysou.org.  What can I do?

A: AYSOU is linked to your Blue Sombrero account.  Ex. If you are logged into Blue Sombrero under your account but trying to access aysou for another user, please completely log out of your Blue Sombrero account, and have that user login to Blue Sombrero instead.  


Q: When are games and practices?

A:Practice time and location is determined by the Age Group and your volunteer coaches, according to their availability.

Age Group 6U and under will only have games on Saturdays - no practices.
Age Group 8U will have 1 practice day (Monday thru Friday) and 1 Game Day (Saturday)
Age Group 10U and up will have 2 practice days (Monday thru Friday) and 1 Game Day (Saturday)

Your coaches will communicate with the team through email. To receive these communications, your email address must be entered correctly in the account used to register your child, as either the Primary Account User or an Additional Account User (see My spouse registered my child, how do I log into their account?).

Q: My child is on a wait list, when will I know if he/she is placed on a team?
A: Placement on a team is not guaranteed, if your child is on a wait list. Age Group Coordinators do the best they can to place as many players from the wait list as possible. We are an all-volunteer run organization and are always looking for more coaches (and referees). You can better your child's chance of being placed on a team by volunteering to coach (see How do I volunteer?). Otherwise, placement off the wait list is on a first-come, first-served basis. Registration for the wait list is free. You will receive an email confirming your child's placement on a team, with instructions to log into your account and pay the registration fee. 

Q: Can my child be placed on the same team as his/her friend?
A: Unfortunately, we cannot pair players on the same team, unless they both have parents volunteering to coach that team together or your children are of the same gender and fall in the same age group.  For 8U and below, players are assigned to teams randomly. From 10U and up, coach ratings from the previous year are used to ensure the teams are relatively balanced in terms of skill. AYSO is committed to balancing teams every season to ensure that every child has a safe and positive experience. 


Q:Can't I play on the same team as Mike? / I want to be on Coach Kim's team again!

A: 
 For 8U and below, this is not a problem for reasonable requests (i.e., we will not create a team where every player asks to play with each other). For 8U, we will attempt to make such accommodations, but we cannot guarantee them because of team balancing. In 10U and older, we cannot honor such requests. AYSO guidelines state that the only players that can be assigned to a specific coach are the coach’s own children. If it is important for your child to be on the same team as another child, you may choose to coach or become an assistant coach for the team your child desires to be a part of. Please email the coach administrator for details. However, siblings who play in the same age group will usually be placed on the same team (see question above).

Q: I need to cancel my child's registration. Can I get a refund?
A: Let your child's coach know of your intent to withdraw, and email the Registrar at [email protected]
A child may not participate in AYSO programs once (s)he has been withdrawn. To request player reinstatement, the parent must contact the Registrar. We do not guarantee team placement - if you ask for reinstatement, your child may be re-assigned to another team. Coaches are not authorized to allow a withdrawn player to rejoin their teams.

Depending on when you paid, a refund will be credit back to the credit card you used or a check may be sent.

-If cancellation/withdrawal request is made before August 1st (for Fall) or January 1st (for Spring), the fee paid minus the National Registration Fee ($20).
-If cancellation/withdrawal request is made after August 1st (for Fall) or January 1st (for Spring) but before a team uniform is distributed and before the first game is played, a full refund is made minus the National Registration Fee ($20)
-If player refund request is made after the first game has been played, no refund will be made - unless for a medical condition (at the discretion of the board)
-If player refund is requested after the conclusion of the fall session, no refund is made.

Q: Is there a mobile app for my Team Page?
A:
 Both iOS and Android phones have free Blue Sombrero apps. We strongly encourage parents to download the Dick's Team Spots HQ app, to keep up to date with the team schedule and receive game reminders. The Blue Sombrero Mobile App is available at the Apple App Store and the Google Play Store. Here is the help guide for the app.


Anything else?
Please email the registrar.

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AYSO PEARL CITY - REGION 381

91-1341 Imelda Street 
Ewa, Hawaii 96706

Email Us: [email protected]
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